Refund & Cancellation Policy

This policy explains how cancellations, date changes and refunds are handled for bookings made through VASILICA DA. Two separate sets of charges can apply to any change: (1) the airline’s own cancellation or change penalty under its fare rules, and (2) our service fee for processing the request. Both are disclosed to you in Euros before you confirm any change.

1. Airline cancellation and change penalties

Airlines set their own cancellation and change penalties based on the fare class purchased, and these vary widely by airline, route and fare type. As a general guide:

Fare type	Typical airline penalty
Flexible fare	Little to no penalty; refund to original payment method
Standard economy (non-refundable)	€80–€250 change fee plus fare difference; no cash refund
Lowest fare bucket (e.g. basic / light fares)	Often no changes or cancellations permitted
International long-haul	€120–€350+ change fee plus fare difference, airline-dependent

The exact penalty for your ticket is confirmed in writing at the time of booking and shown on your fare rules. Basic and other lowest-bucket fares may be entirely non-refundable and non-changeable from the moment of purchase; this is always disclosed before you pay. Because flight bookings are for a service performed on a specific date, they fall outside the general 14-day right of withdrawal under EU consumer law once confirmed.

2. Our service fee

Exact fees depend on the airline, fare type and how far the request is from departure, and are always quoted in Euros before we process your request.

3. How refunds are issued

• Refunds are issued to the original form of payment used at booking
• Airline refunds are typically processed within 7–20 business days of the airline confirming the cancellation, though timing varies by airline and fare type
• Our service fee, and any non-refundable fare portion, are not included in the refunded amount
• If you paid with a credit or debit card, refunds may take one to two additional billing cycles to appear on your statement

4. EU Regulation (EC) 261/2004 — delays, cancellations and denied boarding

If your flight departs an EU airport (or arrives in the EU on an EU-based airline) and is cancelled, significantly delayed, or you are denied boarding due to overbooking, you may be entitled to fixed compensation and care (meals, accommodation, communication) directly from the operating airline under EU Regulation (EC) 261/2004, in addition to any refund of the fare itself. This compensation is separate from our service fee and is paid by the airline, not by VASILICA DA. We can help you submit a claim to the airline; final assessment and payment rests with the carrier.

5. Travel protection claims

If you purchased optional travel protection, cancellations due to covered reasons (such as illness or a covered emergency) may be reimbursable directly through the insurer, separate from the airline and agency refund process described above. Claims are filed directly with the insurance provider under their policy terms.

6. Involuntary cancellations and schedule changes by the airline

If an airline cancels your flight or makes a significant schedule change, the airline’s own compensation policy and, where applicable, EU Regulation (EC) 261/2004 apply. This may include a full refund, rebooking on the next available flight, or fixed compensation. We will help you process whichever remedy applies and will waive our service fee for that booking.

7. How to request a cancellation, date change or refund

1. Call +1-833-619-7689 or email support@vasilicatravels.com with your booking reference
2. We confirm the applicable airline penalty and our service fee, in Euros, before making any change
3. Once you approve, we submit the request to the airline and provide written confirmation
4. Any refund due is processed to your original payment method per Section 3 above

8. Contact us